Cancellation Policy
At NYC HUDSON LIMO , we understand that plans can change unexpectedly. We strive to offer flexibility while ensuring fairness to both our clients and our service. Please read our cancellation policy carefully for a smooth experience.
1. Cancellation Guidelines
Cancellations 24+ hours before the scheduled pickup: Full refund.
Cancellations 12-24 hours before the scheduled pickup: 50% refund.
Cancellations within 12 hours: No refund.
Please note that cancellations after the vehicle has been dispatched will be charged in full.
We reserve the right to modify these terms at any time.
Please review regularly.
2. No-Show Policy
Airport pickups include 45 minutes of complimentary wait time from the flight’s scheduled arrival.
After this period, additional charges apply.
Other pickups offer 15 minutes of free wait time, after which a per-minute charge will apply.
No-Show: If the passenger does not arrive within the free wait time, the booking will be marked as a no-show, and no refund will be issued.
If the passenger arrives after the designated wait time, additional charges for wait time will apply.
3. Modifications & Special Requests
Booking Modifications: Changes to your booking, including adjustments to pickup time, vehicle type, or adding stops, must be requested at least 12 hours before the scheduled pickup.
Late Modifications: Requests made within 12 hours may incur additional charges and are subject to availability.
Special Requests: Requests for extra luggage, pets, or specific vehicle preferences should be made at the time of booking to ensure availability.
4. Force Majeure & Exceptional Circumstances
In the event of force majeure situations such as severe weather conditions, natural disasters, or unexpected national emergencies, NYC HUDSON LIMO will reschedule your ride or provide a full refund if rescheduling is not possible.
We are committed to working with you to find the best solution under extraordinary circumstances.
5. Cancellations by NYC HUDSON LIMO
In the rare case that NYC HUDSON LIMO is unable to provide the booked service due to vehicle breakdowns, unavailability of drivers, or other unforeseen circumstances, we will offer you a full refund or the option to reschedule your ride at no additional cost.
6. How to Cancel or Modify Your Reservation
To cancel or modify your booking, please contact us via:
Customer Support Email
Customer Support Phone Number
Online Booking Portal
You will receive a cancellation confirmation once your request is processed.
At NYC HUDSON LIMO, we prioritize your satisfaction and strive to accommodate any changes in your travel plans while maintaining the highest quality of service.
If you have any further questions regarding our cancellation policy, feel free to reach out to us anytime.
NYC HUDSON LIMO – The Luxury You Deserve, The Service You Expect
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